wE Are committed to our customers.
STANDARD Shipping & HANDLING RATES
All of our shipping costs listed below include handling. The rate calculated is based on what's in your cart.
All orders are processed in 1-3 days with the exception of custom, made-to-order goods.
Customer Studio Pick-up
Our free option no matter what your total is. We will contact you when your order is ready for pick-up. Our studio is located in Boston, Massachusetts. Whether you live locally or planning to visit you can pick up you order at our studio by scheduling a date and time once your order is ready. If you select this method, your order does not get shipped to you.
If you select this by mistake, we will ask you to pay for shipping and we will ship your order immediately.
USPS First Class "Simple Shipping & Handling"
Starts at $4
New England: 2-3 days
Midwest: 3-5 days
West Coast: 3-6 days
Orders over $75 include insurance of product value and ship for free.
USPS Priority Shipping & Handling
$16 flat rate
In addition to Priority Shipping, this method includes pushing your order to "the front of the line." Please allow 1-3 days (normally 3-7 days) for production of made-to-order goods such as Handkerchiefs.
Overnight Shipping & Handling
$32 flat rate via FedEx or UPS
Please contact us for international shipping.
2018 HOLIDAY ORDERS &
Our studio will be open as normal and taking orders through the holidays. Fulfillment will remain 1-3 business days; however, we will do our best around the holidays to fulfill and ship to you the same day or next day.
For December 25th (Christmas) delivery via USPS, please place your orders by Tuesday, December 18th. Orders past Wednesday, December 19th at 12p EST are not guaranteed for Christmas delivery. USPS will be extra busy the week before Christmas.
Priority and Overnight Shipping options are always available.
valentine's day oRDERS & deadline
For February 14th (Valentine's Day) delivery via USPS, please place your orders by Thursday, February 8th. Orders placed after Wednesday, February 8th will follow our normal custom order lead time noted in the product description.
Priority and overnight shipping are always available. Please contact us if we can help expedite your order.
Returns & Exchanges
Right now, we are a small business which allow us to be flexible, do our very best work, and if something has gone wrong, it's probably an honest mistake that we can fix. We want to make sure you are happy.
We will refund you for all new, unused, sellable product within 30 days of purchase date minus $5 restocking fee and the original shipping fee.
STEP 2 | Ship returns to:
The Everyday Co.
30 Park Street, Unit 2
Dorchester, MA 02122-3577
STEP 3 | Once we receive your return we will inspect the goods. If it is approved for return, we will issue you a refund in the original form of payment minus the $5 restocking fee and shipping fee. Product must be in new, sellable condition and purchased within 30 days.
You can always contact us with questions regarding any exchange or returns.
Sale items are final sale.
Original shipping costs will not be refunded.
Custom, made-to-order goods are cut and sewn just for you. These special handmade orders take between min. 5 business days and cannot be returned.
Handkerchiefs up to 7 days *quantity depending
Cocktail, Signature & Dinner Napkins 7-14 days
Tablecloths, Large Pieces up to 14 days
Wedding Invitations *project depending
If you have any questions, please contact us prior to ordering.
MISSING YOUR DELIVERY?
For one reason or another, your USPS tracking number says your goods have been delivered but you don't see it in your mailbox, at your doorstep or in your mail room. About 1 out of 200 of our orders go missing. This rarely happens and when it has, the packages have eventually shown up. We stay hopeful.
STEP 1 | As soon as your package goes missing, call your local US Post Office immediately and speak with the Supervisor. Have your tracking number handy and let them know your was either not delivered or has gone missing. Customers are responsible for tracking down missing packages.
If orders are not recovered within 7-10 days, it will be refilled to our discretion. You will be asked to cover the new shipping cost.
We prefer to handle these rare situations on a case-by-case basis.